§2 Formation of the Contract, Storage of the Contract Text

(1) The following provisions on the conclusion of the contract apply to orders placed via our website www.signum-sattelservice.de and our connected online shop www.shop.signum-sattelservice.de.

(2) In the event of a contract being concluded, the contract is formed with Signum Sattelservice GmbH, Gaußscher Bogen 14, 29646 Bispingen, tax number: DE 306654481.

(3) The presentation of goods in our online shop does not constitute a legally binding contractual offer on our part, but merely a non-binding invitation for the consumer to order goods. By ordering the desired goods, the consumer submits a binding offer to conclude a purchase contract.

(4) The following rules apply upon receipt of an order in our online shop:

The consumer submits a binding contractual offer by successfully completing the ordering procedure provided in our online shop.

The order is placed in the following steps:

1) Selection of the desired goods

2) Confirmation by clicking the "Add to Cart" button

3) Review of the details in the shopping cart

4) Binding submission of the order by clicking the "Order with obligation to pay" button

Before bindingly submitting the order, the consumer can, after checking their details, return to the page on which the customer's details are recorded by pressing the "Back" button in the internet browser used, and correct any input errors, or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately via an automatically generated email ("order confirmation"). By this, we accept your offer.

(5) Storage of the contract text for orders placed via our online shop: We will send you the order data and our Terms and Conditions by email. You can also view the Terms and Conditions at any time at www.signum-sattelservice.de/agb/. For security reasons, your order data is no longer accessible via the internet.

(6) The consumer has the option of creating a customer account. This is not mandatory. This customer account gives the consumer access to their past orders.

§3 Prices, Payment & Due Date 

(1) The stated prices include statutory VAT and other price components. Any shipping costs are added (see §4).

(2) The consumer has the option to pay by: SEPA bank transfer, PayPal, Klarna invoice purchase or credit card. All payment options are processed via the payment service provider Mollie. Signum Sattelservice GmbH nevertheless remains the contracting party and point of contact.

(3) If the consumer has chosen payment in advance, they undertake to pay the purchase price immediately after the conclusion of the contract.​

§4 Shipping, Costs & Returns

(1) Shipping costs for delivery within Germany are €4.99 for orders with a shopping cart value under €100 and are generally shipped via the shipping service provider UPS. Orders with a value of more than €100 are shipped free of charge and are generally shipped via the shipping service provider DHL. We reserve the right to change the shipping service provider without prior notice, depending on current capacity and availability.

(2) Shipping costs to EU countries are €25 and are generally shipped via the shipping service provider DHL.

(3) Worldwide shipping can only be offered after prior consultation with our customer service and at individual, current shipping costs.

(4) The buyer bears the costs of returning the goods. On request, the consumer can receive a paid return label. For rental products, the costs of a return using our provided return label are already included in the rental fee.

(5) The goods are delivered by the shipping route to the delivery address specified by the customer. Signum Sattelservice GmbH bears the risk of loss or damage to the goods until they are handed over to the customer or to a person authorized by the customer to receive them.

(6) Should the goods show visible transport damage upon delivery, the customer is asked to report this immediately to the delivery carrier and to obtain written confirmation of the damage. The customer is also asked to inform Signum Sattelservice GmbH promptly about the incident, in order to ensure smooth processing of the damage report.

(7) The customer's cooperation, in particular by providing the necessary information or documents for the settlement of the damage claim, is required. A lack of cooperation by the customer may delay processing or make it more difficult to assert a claim for compensation.

§5 Rental Products

(1) General information on renting:

Rental is only available within Germany. The chargeable rental period is at least 13 days. Shipping days are expressly not part of the chargeable rental period.

The renter must handle the rented item with care and use it only for its intended purpose. Any improper use may lead to malfunctions or damage to the rented item as well as injuries, and is therefore prohibited.

(2) Start of the rental period

The rented item will be sent to you approximately 2 days before the start of the rental period and will therefore generally be made available to you in good time, at the latest on the day the rental period begins. The rental period begins, when the rented item is shipped by a shipping service provider, on the day of delivery to the renter or to a person authorized to collect it.

Should the product fail to arrive on the first day of the rental period due to delivery delays, please contact our customer service immediately. In this case, the rental period can be adjusted accordingly.

(3) Inspection upon receipt:

The renter is obliged to check the rented item for completeness and any defects immediately upon receipt. Obvious damage or missing accessories must be reported to the lessor in writing within 24 hours of receipt. If no timely notice of defects is given, the rented item is deemed to have been handed over in perfect condition.

(4) End of the rental period, return and deadlines:

The rental period ends, in the case of return by the renter, upon handover of the package to the shipping service provider at the latest by 12:00 noon on the day following (excluding Sundays and public holidays) the end of the rental period.

The renter is obliged to properly pack the rented item, including all accessories, for the return transport and to use a parcel service designated by us. Only the return label provided by the lessor may be used for the return.

After we have received your rented product back, it will be checked for completeness and perfect condition. Once this inspection has been completed, you will receive your personal voucher code by email. See also section (6) Rental costs and additional costs in this regard.

In the event of a return before the end of the rental period, Signum is not obligated to refund any excess rental costs paid. Likewise, the renter has no claim to a reduction in the rental fee in the event of non-use of the rented item.

(5) Late return:

If the package is not returned by 12:00 noon at the latest on the first working day after the end of the rental period, an additional fee of €50 will be charged for each day the return to the parcel service provider is overdue.

After two weeks of unrequested extension, the renter will be invoiced for the replacement value of the item. The item only becomes the property of the renter once all outstanding amounts have been paid in full. Until then, the rented item remains the property of the lessor.

(6) Rental costs and additional costs:

Rental costs and additional costs apply as per the prices stated on the website shop.signum-sattelservice.de. All prices are stated in euros. All prices stated are final prices. All costs to be paid, including shipping costs and deposit, must be paid in advance.

You can have your paid rental price credited, up to a maximum amount of €350, towards the purchase of a Riding Pad or Paddle from our range. The voucher code is valid for 30 days and can be redeemed in our online shop.

Should damage or missing parts be discovered during the inspection, we reserve the right to adjust the creditable amount accordingly.

(7) Liability of lessor and renter:

The renter is responsible for the rented item throughout the entire rental period. Damage to or loss of the rented item is at the renter's expense. Liability damages are to be insured at the renter's own responsibility. The lessor's rights of recourse remain unaffected.​

§6 Delivery 

(1) The delivery time of an item can be found in the item details and may vary depending on its availability.

(2) Delivery takes place as quickly as possible after receipt of payment in our account or after release by the payment service provider Mollie. For items in stock, the period from receipt of payment to shipment is usually no more than 5 working days. The time from shipment to delivery to the recipient may vary due to fluctuations in the workload of the shipping service providers themselves.

(3) The risk of accidental loss and accidental deterioration of the goods sold passes to the buyer, even in the case of a sale by dispatch, only upon handover of the goods to the buyer.

§7 Retention of Title 

We retain ownership of the goods until the purchase price has been paid in full.

§8 Customer's Right of Withdrawal as a Consumer 

Right of withdrawal for consumers

(1) Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:

Withdrawal instructions

Right of withdrawal:

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Note: If a bonus item was selected, the withdrawal applies to both the paid item and the bonus item, and they must be returned together. Otherwise, we reserve the right to invoice you for the bonus item.

To exercise your right of withdrawal, you must inform us: Signum Sattelservice GmbH, Gaußscher Bogen 14, 29646 Bispingen, email: info@signum-sattelservice.de, by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form, although this is not mandatory.​

Right of withdrawal for custom-made items: The purchase of a custom-made item (e.g. via our Mattes configurator or Riding Pad & Paddle configurator) involves goods manufactured specifically to the customer's specifications. As a result, the statutory 14-day right of withdrawal for contracts concluded online does not apply. Since orders are forwarded electronically to the respective manufacturer, the order becomes binding upon submission and cannot be withdrawn. This also applies if the ordered goods have not yet been produced.

Effects of withdrawal:

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

Costs of returning goods: The buyer bears the costs of returning the goods.

End of withdrawal instructions

(2) Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

§9 Withdrawal Form 

(If you wish to withdraw from the contract, please complete this form - see following page - and return it.)

Withdrawal form

To:

Signum Sattelservice GmbH

Gaußscher Bogen 14

29646 Bispingen

E-Mail: info@signum-sattelservice.de

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/the provision of the following service (*) _____________________________________________________

Ordered on (*)/received on (*) __________________

Name of consumer(s) _____________________________________________________

Address of consumer(s) _____________________________________________________

Signature of consumer(s) (only if this form is notified on paper) __________________

Date __________________

(*) Delete as appropriate.

§10 Warranty 

The statutory warranty provisions apply.

(1) The statutory warranty rights under the provisions of the German Civil Code (BGB) apply to all goods in our online shop. This means that the delivered goods must be free from material and legal defects upon handover to the customer.

(2) Should the delivered goods be defective upon handover, you are entitled, within the scope of the statutory provisions, to demand subsequent performance (remedying the defect or delivery of goods free of defects). If subsequent performance is not possible or fails, you may reduce the purchase price or, provided the statutory requirements are met, withdraw from the contract.

(3) The warranty period is two years from receipt of the goods. This statutory warranty applies to all defects existing at the time the goods were handed over. The warranty does not cover damage caused by wear and tear, accidents, improper use or the use of unsuitable products.

The warranty is also voided if parts of the saddle or the PADDLE®, including the saddle tree, pressure-distribution element and stirrup bar springs, are worked on or modified by third parties.

A saddle or a Paddle® is an item for everyday use, so a certain amount of wear is to be expected. For your safety, we recommend regular inspection of the stirrup leathers and girth straps and, if necessary, their replacement.

(4) In the event of defects, please contact our customer service at:

• Email: [your email address]
• Phone: [your phone number]
• Order/invoice number

This contact serves to process your request as quickly as possible and is not a prerequisite for asserting your statutory rights. 

§11 Contract Language 

German is the only applicable and binding language for the contract.

§12 Vouchers

(1) Scope

These Terms and Conditions apply to all vouchers issued by Signum Sattelservice GmbH, Gaußscher Bogen 14, 29646 Bispingen (hereinafter "SIGNUM"). Insofar as special conditions apply to individual types of vouchers, these shall take precedence over these "General Terms and Conditions".

(2) Data Protection

SIGNUM uses personal data exclusively for the performance of the contract. Use for any further purposes shall only take place with the consent of the person concerned or where a statutory exception applies.

Our privacy policy can be viewed in detail at this link:   Privacy Policy | Shop Signum Sattelservice

(3) Jurisdiction, Choice of Law

The place of jurisdiction for all legal disputes between SIGNUM and a commercial customer is the registered office of SIGNUM. German law applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

(4) Complaints Regarding Purchase or Exchange

Complaints regarding the purchase or exchange of a SIGNUM voucher must be made within 14 days of the purchase or exchange in order to ensure traceability is still possible. Complaints made more than 14 days after the purchase or exchange will no longer be accepted.

(5) Period of Validity

SIGNUM vouchers are valid for the period printed on them or (in the case of electronic vouchers) transmitted electronically. If no period is specified, the vouchers are valid indefinitely. However, SIGNUM reserves the right to allow vouchers to expire at a date to be determined. In this case, the customer will be given the opportunity, electronically or by post, to submit the affected vouchers. The customer will receive the equivalent value paid out free of charge by bank transfer.

(6) Redemption

SIGNUM vouchers can be redeemed in Signum Sattelservice's online shop or credited toward all of Signum Sattelservice's services. A cash payout is not possible. No change will be given. In the event of loss of a SIGNUM voucher, no replacement is possible. SIGNUM assumes no liability for costs arising from a change in the composition of affiliated partners.

(7) Authorization upon Redemption

SIGNUM is not obliged to verify the authorization of a person redeeming a voucher beyond checking the validity of the redemption code. The holder of the voucher must therefore ensure that the voucher and/or the redemption code does not come into the possession of unauthorized third parties, and must inform SIGNUM immediately if there is even a possibility that this has nevertheless occurred. Section 793 (1) sentence 2 of the German Civil Code (BGB) applies accordingly to a voucher redeemed by an unauthorized person.

(8) Performance

When purchasing a SIGNUM voucher, the place of performance is the registered office of SIGNUM at the time of purchase or exchange. When a voucher issued in physical, rather than electronic, form is sent to the person redeeming it, the risk of accidental loss and the risk of loss of the voucher sent passes to the buyer or redeemer, in accordance with Section 447 of the German Civil Code (BGB), upon delivery to the person or institution designated to carry out the shipment.

(9) Multiple Redemption

Fraudulent or multiple redemption of a SIGNUM voucher will be prosecuted. This expressly also includes any attempt at fraudulent or multiple redemption.

(10) Corporate Customers

Corporate customers are not permitted to resell purchased SIGNUM vouchers, whether to private end customers or commercial users. Exceptions require the written consent of SIGNUM.

§13 Notice on Dispute Resolution, Jurisdiction and Choice of Law

(1) In accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG), we as a company are willing to participate in a dispute resolution procedure before a consumer arbitration board.

Link to the online dispute resolution platform (https://ec.europa.eu/consumers/odr/)

(2) German law applies exclusively to all disputes arising from or in connection with contracts between Signum Sattelservice GmbH and the customer, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), unless this conflicts with mandatory statutory provisions of the country in which the customer has their habitual residence.

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with contracts is the registered office of Signum Sattelservice GmbH. This also applies if the customer has no general place of jurisdiction in Germany, or relocates their domicile or habitual residence abroad after conclusion of the contract, or if their domicile or habitual residence is unknown at the time legal action is brought.

(4) For consumers, the statutory provisions on jurisdiction apply.

§14 Bonus/Free Items and Promotional Conditions

(1) If additional items are added to an order free of charge as part of promotions, bundles, quantity discounts, discount codes or other promotions ("bonus item", "free item", "gift"), their provision is subject to reaching the minimum order value specified in the promotion or to the respective specified promotional conditions.

(2) If the customer returns individual items or exercises a right of withdrawal, and this subsequently causes the relevant minimum order value to no longer be reached or the promotional conditions to no longer be met, the associated bonus/free item must be returned together with the return.

(3) If the bonus/free item is not returned, we are entitled to invoice it subsequently. The price applicable is that stated during the promotional period; alternatively, the regular sales price at the time of the original order. We are entitled to offset this amount against any refund claims.

(4) In all other respects, the provisions of these Terms and Conditions apply to bonus/free items, in particular §4 (Shipping, Costs & Returns) and §8 (Right of Withdrawal). The right of withdrawal for custom-made items remains unaffected.

§15 Privacy Policy

Our privacy policy can be viewed in detail at this link Privacy Policy | Shop Signum Sattelservice

§16 Customer Service 

Our customer service for questions, complaints and objections is available to you at:

• Tel.: +49 (0) 5194 401 99 20
• Fax: +49 (0) 5194 401 99 29
• Email: info@signum-sattelservice.de

on working days from 8:30 am-12:00 pm and from 12:30 pm-2:00 pm.

For the sake of readability, these Terms and Conditions refrain from gender-specific differentiation. Corresponding terms apply to both genders in the sense of equal treatment.

Last updated: 21.03.25