• Shipping to all EU Countries
  • 14 Days Right of Return
  • Fast Delivery with DHL
  • Secure Payment Methods

Payment & Shipping Information

Payment options

(1) The prices stated include the statutory value added tax and other price components. Shipping costs, if any, shall be added.

(2) The consumer has the option of payment via: bank transfer, PayPal, secure invoice purchase (payone), and instant bank transfer.

(3) Credit card payments are processed by PAYONE GmbH · Lyoner Straße 9 · 60528 Frankfurt/Main, Germany | HRB 116860 | Managing Directors: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar, Carl Frederic Zitscher | Chairman of the Supervisory Board: Ottmar Bloching. By placing an order using the credit card payment method, the credit card will be charged immediately. Credits to the credit card account for returns will be initiated after the goods have been returned and inspected, and will be processed depending on the credit card holder's respective bank. Your payment data will be transmitted encrypted via SSL.

(4) If the consumer has chosen payment in advance, he is obliged to pay the purchase price immediately after conclusion of the contract.


Shipping information & delivery times

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery will be made as soon as possible after receipt of payment on our account.

(2) Configured MATTES products (custom products) have a production time of 4-12 weeks. As soon as the articles have been manufactured, delivery will be made as soon as possible after receipt of payment on our account.

(3) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the item is handed over to the buyer, even in the case of a mail order purchase.

 

Shipping costs:

(1) Shipping within Germany is free of charge for orders exceeding €50 in value.

(2) Shipping within the EU is charged at 15€ per shipment.

(3) Shipping to third countries will be charged on request according to individual offer. Any expenses and costs for customs clearance will be charged additionally.

(4) The buyer bears the costs for return shipment. The refund will be arranged after return and inspection of the goods.

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