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General Terms and Conditions

§1 Applicability to entrepreneurs and definitions of terms

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in their version valid at the time of ordering.

The consumer is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to his commercial or independent professional activity (Section 13 of the German Civil Code).

§2 Conclusion of a contract, storage of the contract text

(1) The following rules on the conclusion of the contract apply to orders made via our internet shop www.signum-sattel-service.de .

(2) In the event of the conclusion of the contract, the contract shall be concluded with

Signum Saddle Service GmbH

Gaußscher Bogen 14

29646 Bispingen - Germany

Tax number: DE 306654481  

                                                                                                                                                                                               (3) The presentation of the goods in our internet shop does not constitute a legally binding contract offer on our part, but is only a non-binding request to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer for him to conclude a purchase contract.

(4) Upon receipt of an order in our internet shop, the following regulations apply:

The consumer makes a binding contract offer by successfully going through the order procedure provided for in our internet shop.

The order is made in the following steps:

1) Selection of the desired goods

2) Confirm by clicking on the buttons "Into the shopping cart"

3) Checking the information in the shopping cart

4) Binding dispatch of the order by clicking on the button "Order for a fee"

Before submitting the order in a binding manner, the consumer can return to the website, where the customer's details are recorded and correct input errors or cancel the ordering process by closing the internet browser. We confirm receipt of the order immediately by means of an automatically generated e-mail ("Order Confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our internet shop: We send you the order data and our gtcism by e-mail. You can also view the Terms and Conditions at any time under www.signum-sattelservice.de/agb/. For security reasons, your order data is no longer accessible via the Internet.    
3 Prices, shipping costs, payment, due date


§3 Prices, shipping costs, payment, due date

(1) The prices quoted include the statutory value added tax and other price components. In addition, there are possible shipping costs.

(2) The consumer has the option of payment via: bank transfer, PayPal, secure invoice purchase (payone), and instant bank transfer.

(3) If the consumer has chosen the payment in advance, he undertakes to pay the purchase price immediately after the conclusion of the contract.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery will take place as soon as possible after receipt of payment on our account.

(2) The risk of accidental loss and accidental deterioration of the sold item shall not pass to the buyer until the goods are handed over to the buyer, even when the goods are purchased.     


§5 Retention of title

We reserve ownership of the goods until full payment of the purchase price.                                                                                                                    


§6 Customer's Right of Withdrawal as a Consumer

Right of withdrawal for consumers

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity:



You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you,

who is not the carrier who has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us

Signum Saddle Service GmbH

Gaußscher Bogen 14

29646 Bispingen

Mail: info@signum-sattelservice.de

by means of a clear statement (e.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, but this is not mandatory.                                                                                                                                    

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. The buyer bears the costs of returning the goods.

End of the revocation instruction    

(2) Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.           


§7 Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)


Signum Saddle Service GmbH

Gaußscher Bogen 14

29646 Bispingen

Email: info@signum-sattelservice.de

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)_____________________________________________________ ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only in case of communication on paper)




§8 Warranty

The statutory warranty regulations shall apply.

§9 Language

German and English is available as the contractual language.



§10 Customer service

Our customer service for questions, complaints and objections is available to you on weekdays from

8:30 - 12:00 h and 12:30 - 14:00 h under

Phone: +49 (0) 5194 401 99 20

Fax: +49 (0) 5194 401 99 20

Mail: info@signum-sattelservice.de

at your disposal.


last update: 15.05.2024



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